Policies

TERMS AND CONDITIONS:

Payment

  • PayPal Payments Must be from a verified PayPal account.
  • If your payment is not from a verified PayPal account we have the right to void and cancel your order
  • We Accept: PayPal, Visa, Mastercard, Discover

TAX & Local Pick Up

  • We Provide Free Local Pick Up on all orders
  • Orders must be Prepaid before Pickup
  • CA Customer will be Charged 8.25% Sales Tax

Shipping

  • Free Shipping Items are for the Continental USA Only
  • Puerto Rico Customer Please Contact us for additional Shipping Charge
  • We Ship all order using UPS services. We will Post Tracking number directly on the Order Detail Page. Customer is Responsible for being home or arranging Delivery. If package is returned Shipping charges will be deducted from refund.
  • All Packages under $200 will not have signature required.
  • All Packages $200+ Will require a Direct Signature.
  • Packages with a Value of $150 or More will not be shipped to PO box addresses.
  • WE WILL ONLY SHIP TO THE PAYPAL CONFIRMED VERIFIED ADDRESS
  • International Customers: We will Declare the full Value of the item. We will not declare as a gift. Customer is responsible for all custom fees and charges. cullincinirestaurantsupply does take responsibility for charges cause by importing product into the customers country. We stock many of the items for sale in our Ebay store. Many items are drop shipped from the manufacturer's warehouse. If you have a question regarding our particular stock of an item, please ask us prior to purchase. We ship merchandise via USPS, UPS, and common carrier freight. Many items in our store are shipped "Free". The free shipping applies to shipments within the contiguous United States. If you reside outside of the contiguous United States, please email us thru the contact seller link within the listing for a shipping quote. Destinations outside the contiguous United States would include Alaska, Hawaii, United States territories and protectorates. While we do ship internationally as well. it is best to contact us thru the contact seller link within the listing to request a shipping quotation.

Shipping of Items via Freight Carrier

All of our items for sale over 80 pounds will be shipped via a freight carrier. A freight carrier is responsible for transportation of merchandise only. They are not movers. Upon receipt of your purchased merchandise, the freight carrier will require you to sign a piece of paper called a bill of lading. This paper finalizes the contract between shipper and receiver. It is a means by which the trucking company can verify that the merchandise has reached its final destination. Your signature on the delivering carrier's freight Bill Of Lading (BOL) constitutes acceptance of the merchandise as is and in good order. If you do not inspect before signing you are, for all practical purposes, waiving the right to collect on a damage claim even if the damage is discovered later (known as concealed damage). We ship many items over 80 pounds "Free" This is to a final destination with a "commercial" address located in the contiguous United States. With a loading dock, A commercial address is an address which has been determined as such by your local zoning and planning commission; typically a restaurant, bar, hospital, retail store, warehouse or industrial facility. Most home businesses, Churches, day care facilities, or mobile food facilities are not commercial. If there is any question as to whether your address is commercial, please contact us via the contact seller link within the listing to determine if your address is commercial. If you do not have a commercial address and would like your item shipped to a residence, or other non commercial address, we can accommodate. There will be a residential freight fee of $100. This is in addition to any listing offer of "free shipping" If you are a commercial or residential address without a loading dock, there will also be a lift gate fee of $100. You can avoid the lift gate fee if you have a forklift.You may also pick up your merchandise at your local Freight Carrier for no additional charge. Most items we ship will fit in the back of a Pick up truck. If there is any question as to what additional fees you may incur, please contact us thru the contact seller link within the item listing.

Order Processing Times

  • We ship items Monday through Friday, we do not ship on weekends or holidays.
  • Standard Order Processing time: 1-2 Business Days from date of cleared payment your item should leave our warehouse. While we try to get all order out next business day we will notify customer of any delay that may happen
  • Estimated Order Transit time: 2-8 Business Days from shipment date.
  • Total Estimated Delivery time: You should receive your item in a minimum of 4 days and a maximum of 12 days.
  • Overnight order are processed next business day

Return Policy

We Understand That from time to time the need to return and item may Occur. Please read below for a detailed overview of our Return Policy

  • New Items cannot be returned if they have been USED in any way. This means having had contact with food or water, been hooked up to gas, water, steam, or electricity. They cannot have been direct wired, plumbed, adjusted or modified in any way. Merchandise must be in its original packaging with all manuals, accessories and literature included..
  • Used Equipment is not returnable.
  • Returns for refund are accepted for the first 7 days after customer receives the item.
  • All new equipment returns will incur a 30% restocking fee.
  • Shipping charges are not refundable.
  • Please use the Contact us link at the top of our homepage for a Return Authorization.
  • Any problem with an Item must be reported within warranty period.
  • If items are damaged in Transit Please notify us within 24 hours of receiving the Package or no claim will be allowed. Please allow yourself adequate time to inspect all freight as you receive it. It is important not to feel rushed when accepting delivery via Freight carriers. Make sure you make any notations on the carriers "Bill of Lading" as to the condition of the packaging and contents. It is almost impossible to collect a claim on concealed damage, that is why it is important to carefully open up your package and inspect.
  • Customer is responsible for return Shipping Costs.
  • Shipping Cost are Non Refundable
  • Please take care in selecting special order items. Special Orders and non-stocked items are not returnable or refundable.
  • DO NOT SEND ANY ITEMS BACK WITHOUT A RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER

Scratch & Dent Policies

Return Policy

Each product in the Cullincini Restaurant Supply, Scratch and Dent category is tested by an experienced Technician prior to shipping and is guaranteed to work perfectly upon arrival, so please note that all items are sold as is, and all sales are final.  Consequently, we recommend that you carefully read the product description, damage/use description, and other related product literature such as Specification Sheets, product manuals, and more before placing your order.  If you have any questions or concerns about a product even after reading the description and product literature, please contact us at (916)921-1190.  Please inspect each item upon its arrival.  If you observe any damage not detailed in the description on this website that may have been caused during shipping, do not sign for the delivery and contact us ASAP.

Warranty Policy

Scratch & Dent products DO NOT have a warranty unless otherwise specified. If the warranty is honored, it will be clearly noted in the description of the item. If you have any questions or concerns about a product even after reading the description and product literature, please contact us.

 

Privacy Policy

Our store is committed to respecting your privacy and recognizing your need for appropriate protection and management of your personal information. As a part of our commitment to your privacy, our store supports and adheres to the guidelines and practices adopted by the Direct Marketing Association's "Privacy Promise to American Consumers." We will not sell, share, or rent your information to others for purposes of solicitation. All information gathered by us is used only to assist us in delivering a product to your home or business. If you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our web site.

Our store will use your personal information you provide for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing trends and statistics, informing you of backorders and providing you with information from and about our store.

This privacy policy sets out how Cullincini Inc. Restaurant Supply | Equipment | Parts uses and protects any information that you give Cullincini Inc. Restaurant Supply | Equipment | Parts when you use this website. Cullincini Inc. Restaurant Supply | Equipment | Parts is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Cullincini Inc. Restaurant Supply | Equipment | Parts may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@cullincini.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 973 Arden Way, Sacramento, CA 95815 Phone: (916) 921-1190 Fax: (916) 921-1699 sales@cullincini.com.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CARTThe association with your shopping cart.
CATEGORY_INFOStores the category info on the page, that allows to display pages more quickly.
COMPAREThe items that you have in the Compare Products list.
CURRENCYYour preferred currency
CUSTOMERAn encrypted version of your customer id with the store.
CUSTOMER_AUTHAn indicator if you are currently logged into the store.
CUSTOMER_INFOAn encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDSStores the Customer Segment ID
EXTERNAL_NO_CACHEA flag, which indicates whether caching is disabled or not.
FRONTENDYou sesssion ID on the server.
GUEST-VIEWAllows guests to edit their orders.
LAST_CATEGORYThe last category you visited.
LAST_PRODUCTThe most recent product you have viewed.
NEWMESSAGEIndicates whether a new message has been received.
NO_CACHEIndicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CARTA link to information about your cart and viewing history if you have asked the site.
POLLThe ID of any polls you have recently voted in.
POLLNInformation on what polls you have voted on.
RECENTLYCOMPAREDThe items that you have recently compared.
STFInformation on products you have emailed to friends.
STOREThe store view or language you have selected.
USER_ALLOWED_SAVE_COOKIEIndicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDSThe products that you have recently viewed.
WISHLISTAn encrypted list of products added to your Wishlist.
WISHLIST_CNTThe number of items in your Wishlist.